Why travellers prefer Blue Cross
Creating a profile
Registering your payment information
Flight registration
You are eligible if you travel during the coverage period of your Blue Cross travel
insurance policy1.
No, the service is included regardless of the guarantee(s) to which you have subscribed
Yes. The Flight Delay Service is offered in addition to the coverage you already have.
To access the service, you must be registered on the Flight Delay Service’s platform at least one hour before the scheduled departure time of your flight.
The delay time is calculated from the original departure time.
As soon as the delay reaches or exceeds three or six hours, if it is in one or more
announcements, you are entitled to compensation or services provided.
We will send you a text message (SMS) and an email with a link to a web page, from
there, you will be able to download your access ticket to the airport lounge and/ or your hotel reservation.
7. Do I need to pay for the hotel?
No, the Flight Delay Service is responsible for booking and paying the hotel room.
All you need to do is submit the booking confirmation which will be sent to you by text message and email at the hotel reception.
8. What happens if the lounge is overbooked or there is no lounge at the airport?
If no airport lounge is available, or the lounge is overbooked, a monetary compensation of $40 per traveler will be paid in real time.
If no hotel room is available, a single monetary compensation of $250 per Blue Cross travel insurance policy will be offered.
Monetary compensations are paid in real time via Interac transfer or direct deposit to your bank account, depending on the option selected when you registered.
A text message (SMS) and an email will be sent to you when the transfer is made.
Monetary compensations are limited to $1,000 per contract. Annual plans have a limit of $1,000 per 12 months period.
No, no receipt or claim form is required.
Unfortunately, canceled flights are not supported by the Flight Delay Service.
The service is provided to offer you support in case of flight delays only.
If there’s a problem, please call 1-877-700-2538.
You can register your flight up to an hour before the scheduled flight date.
Unfortunately, if you miss the registration deadline, you will not be able to benefit from the Flight Delay Service.
Yes. Access to the airport lounge, hotel reservations and monetary compensation are sent in real time by text messaging (SMS) and email.
No, roaming or cellular charges (including SMS or internet charges) are not covered by Blue Cross.
No, you cannot create another profile using the same email address.
No, you can’t open another account using the same contract number. However, everyone who is insured under that contract will automatically be listed on the same account.
To reset your password:
To change the information in your profile:
The description field allows you to customize the label for your selected payment methods.
Make sure that you’ve entered all the numbers correctly as shown on the sample cheque. If that doesn’t work, you can choose another payout method.
Some airlines post information closer to departure time. Try to register the flight number later. If that doesn’t work, keep all your flight information. If your flight is delayed, contact us and we will make sure to payout the amounts you would have been entitled to retroactively.
Enter the alphanumeric flight number as it appears on your ticket or boarding pass without spaces: i.e. AC789.
The contact person is the traveller you designate from those included on the account who you want information relayed and payments sent for this service. Make sure that person has access to their emails or text messages throughout your trip.
