What is the Assistance Program?
- Have purchased an eligible Ontario Blue Cross® health insurance
- Call 1-877-537-1898 (toll-free number). An agent will guide you according to your needs.
Services offered by the Assistance Program
If you are a Tangible product policyholder, you are eligible for additional services. For full details, see the Tangible brochure.
Home health and support services
Legal information services
Health information and prevention services
Our home health and support services
Our legal information services
Our information and prevention services
Some Assistance Program testimonials
“The Assistance Program was a good ally for me and my wife during my six-month recovery. This service allowed us to have support for housework and the preparation of certain meals. I was also able to pay the travel expenses of our loved ones who came to help us. To claim the allowable amounts, I simply had to present proof of hospitalization and a certificate signed by the people who came to help us. This service was greatly appreciated to cover the unexpected costs following my hospitalization.”
“Thanks to the Assistance Program, my wife and I were able to pay the members of our family who came to help us after the birth of our son. Settlement was quick and simple.”
“Even if I am not covered by my spouse’s health insurance policy, our advisor explained to me that I could benefit from the Assistance Program. After having undergone an operation which required complete rest, I was then able to receive domestic help services and pay the travel expenses of my daughter who came to help us with meals every weekend. Very good service, I still can’t believe it!”
*Terms and Conditions
1. Eligibility
Persons eligible for services, advantages and privileges of the Assistance Program are the policyholder of an effective Ontario Blue Cross personal health insurance policy as well as the members of his/her immediate family, namely: the spouse (person with whom the policyholder is living for more than a year), and the dependent children, according to the definition in the program’s eligible health insurance contract. If the Primary Insured of the contract is a dependent child of less than 25 years of age, then the eligible family members are: his/her father, mother and siblings of less than 25 years of age.
2. Duration
The Assistance Program is valid for the entire duration of a health insurance contract as long as it is in force. In the event that the member is no longer insured under a health insurance contract, the Assistance Program will terminate.
3. Activation
The Assistance Program takes effect on the commencement date indicated on your health insurance contract.
4. Services
Ontario Blue Cross reserves the right to terminate, add, change or substitute without prior notice and unilaterally any service, advantage, or privilege that is part of this Program, such as those described in this website.
5. Waiver
Ontario Blue Cross makes no express or implicit guarantee regarding the services, advantages, and privileges offered to Assistance Program members or regarding information communicated to them, whatever the services, advantages or privileges may be. Consequently, Ontario Blue Cross makes no guarantee regarding the quality of services provided under the Assistance Program. Ontario Blue Cross waives any responsibility regarding the services, advantages and privileges given to members. Members recognize that Ontario Blue Cross acts as a resource for the purposes of referring to third parties, and therefore agree not to hold Ontario Blue Cross responsible as described above.
6. Applicable Legislation
The Program is subject to the applicable provincial laws of Ontario and federal laws of Canada. Any litigation associated with it will be carried out by the appropriate tribunal in the legal district of Toronto.
7. Personal Information
As a member, you agree to allow Ontario Blue Cross to open, keep and maintain a file on the people eligible for the Assistance Program, containing the personal information you provide to us. Such information will be used to assess your needs and provide you with the services, advantages and privileges described herein. Only our employees and certain suppliers offering services, advantages and privileges who require such information will have access to it. Members agree to give Ontario Blue Cross permission to share such information in these cases. Your personal information will remain confidential.