Accessibility at Ontario Blue Cross

Ontario Blue Cross® is committed to providing an environment that allows our members, employees, job applicants, suppliers, visitors, and others who access our services or premises to maintain their dignity and independence.

We are committed to ensuring our company’s compliance with accessibility legislation by preventing and removing barriers to accessibility. By making this commitment, we will provide equal opportunities and integration.

We respect and uphold our requirements under the Accessibility for Ontarians with Disabilities Act (2005), (referred to as “AODA” or the “Act”) and its various regulations and standards.We will train our staff on Ontario’s accessibility laws and accessibility aspects of the Ontario Human Rights Code that apply to persons with disabilities. Training will be provided in a way that best suits the duties of our employees.We are committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communication materials in accessible formats or with communication supports.

This includes publicly available information about our goods, services and facilities. We will provide, if needed, customized workplace emergency plans for our employees with disabilities.We will amend this Statement of Commitment to Accessibility from time to time as regulations come into force that apply to our organization.We welcome your feedback about how we provide our products and services to people with disabilities.

We invite you to take a look at the measures we are taking to meet the integrated accessibility standards and the Accessibility for Ontarians with Disabilities Act.


Blue CrossTM is committed to making this website accessible to people with disabilities or major technical restrictions.

This site complies with the following standards:

Programming languages and technologies

This site uses HTML5 (markup), CSS and JavaScript.

Structure and layout

  • This site does not use frames.
  • Tables are not used for layout purposes.


  • The site does not use integrated keyboard shortcuts.
  • Users can navigate using arrow keys or the Tab key.


Accessibility evaluation

Website accessibility has been evaluated using the following technology:

  • Non Visual Desk Accessibility (NVDA) 2022.1
  • Firefox 39
  • Mobile devices (smartphones and tablets running iOS and Android operating systems)


Telephone assistance

If you require assistance while using this website, are unable to access content using adaptive technology, or are having difficulty filling out forms on this website, please call 1-800-563-2538.



If you have any comments or suggestions or would like to report a problem using this site, please contact so we can take immediate corrective action.