Flight Delay Service

No additional charges apply.

Interested in the service?

At Blue Cross®, our mission is to provide you with top-notch protection. That's why we're excited to offer the Flight Delay Service as a complimentary benefit to all Blue Cross travel insurance1 holders. This valuable service offers a variety of perks in case your flight experiences a delay, such as access to an airport lounge or, depending on the duration of the delay, even a hotel room.

If your flight is delayed, you enjoy added benefits.

3 hours or more Access to an airport lounge2
6 hours or more Hotel Room3 per policy
$50 allowance per person up to a maximum of $200 per policy4

Discover the cost-free advantages of our Flight Delay Service

Anyone covered by Blue Cross travel insurance  can enjoy this valuable service at no additional charge.

IMPORTANT: You have the flexibility to register your details up to 1 hour before
your scheduled departure time. To complete your registration, simply follow these steps:

Create an account

Select a means of payment for compensation payouts (Interac, bank transfer)

Enter your flight details and insurance policy number

How does the Flight Delay Service work?



Once you’ve registered, our system diligently monitors your flight in real-time. Should any delays occur, we’ll promptly notify you via a convenient text message (SMS) or email, detailing how you can take full advantage of our exceptional service.

Our messages encompass a range of valuable benefits, such as:

  • Timely notifications regarding flight delays
  • Exclusive coupons for access to lounges and hotels
  • Updated on fund transfers to ensure a hassle-free experience

Should you require further clarification, browse through our FAQ section.

1The policyholder of Ontario Blue Cross travel insurance and each person included on the contract of the policyholder are eligible for the Flight Delay Service. The following products are not eligible for the Flight Delay Service: Visitors to Canada, travel insurance for groups and health insurance products (including those with travel coverage).
2These benefits are provided to each person covered by the contract and registered on the delayed flight. If no airport lounge is available, you will receive $40 in compensation for each person named on the contract.
3Reservations are carried out by our reservation service. No more than one hotel room is provided for all travellers covered by a single Ontario Blue Cross travel insurance policy. If no hotel room is available, you will receive a one-off compensation of $250.
4Monetary compensation are limited to $1000 per contracts. Annual plans are limited to $1000 per 12 months period.