Travel, health and life insurance
Business hours of our Customer Relations Centre
From Monday to Friday
Travel insurance: from 8 a.m. to 6 p.m. (Eastern time)
Health insurance and life insurance: from 8 a.m. to 5 p.m. (Eastern time)
Lynx Air Ceases Operations
What You Need to Know
Ontario Blue Cross Cancellation or Interruption insurance:
If you purchased your policy (including this coverage) before February 23, 2024, you are covered. This means that Ontario Blue Cross will provide coverage for any cancellations or interruptions related to Lynx Air.
However, if you bought your travel insurance including Trip Cancellation or Interruption on or after February 23, 2024, it will not cover this specific situation, as it is now publicly known.
Keep in mind that certain limitations apply in the event of Provider default. For complete details, please refer to your travel insurance policy.
What you can do:
- Visit Lynx Air’s FAQ: Frequently Asked Questions | Lynx Air (flylynx.com)
- Depending on the method of payment you used, get in touch with your credit card company or financial institution to inquire about your available options.
- If you booked your airline tickets through a registered travel agent in Ontario or Quebec, you might be eligible for a refund from the provincial government travel authorities: Lynx Air passengers—Important information about cessation of air operations | Canadian Transportation Agency (otc-cta.gc.ca).
- If you have Cancellation or Interruption coverage through Ontario Blue Cross, consider submitting a claim or contacting us for further assistance.
Ontario Blue Cross
185 The West Mall
Etobicoke, Ontario M9C 5P1
8 am to 9 pm (Monday to Friday)
Comments or complaints
If you have a comment or complaint, please see our complaint management policy. We want to make sure that we handle your feedback appropriately.