Contact us
Buy your travel insurance online in just a few clicks.
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Available 24/7
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Quick and easy
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New: Travellers aged 55 to 75 with a pre-existing medical condition can now purchase online.
Travel, health and life insurance
We're always happy to answer your questions.
Opening Hours - Travel
Monday to Friday, 8 a.m. to 6 p.m. (Eastern Standard Time)
Opening Hours - Health and Life
Identification number starting with a number: Monday to Friday, 8 a.m. to 5 p.m. (Eastern Standard Time)
Identification number starting with a letter: Tuesday to Friday, 8 a.m. to 5 p.m. (Eastern Standard Time)
Contact Us
Local: 416-646-2585
Toll-free: 1-866-732-2583
Fax number: 1-800-893-0997
Email address: bco.travel@ont.bluecross.ca
Customer Service (Individual Health Plans)
Local: 416-640-3444
Toll-free: 1-866-722-3444
Fax number: 1-800-893-0997
Email address: bco.indhealth@ont.bluecross.ca
Need to update your travel insurance contract?
If you purchased your contract on February 11, 2025, you can make changes directly in your Customer Space.
Please note that certain contracts cannot be modified online at this time. For more details, visit our FAQ.
Labour disruption at Canada Post
Due to the situation, you may not receive your renewal letter at the usual time. Please take the following actions if your contract is due for renewal soon.
Health and Multi-Trip Annual Travel insurance contract
- To renew your contract, avoid paying by cheque and contact us to pay by credit card.
- If you have a Multi-Trip Annual Travel insurance contract and are 54 years old or younger, renew online.
Single-Trip Travel insurance contract
Your contract is not affected by the situation, since all communications are sent by e-mail.
Claims
Reimbursement checks for claims may be delayed. We apologize for any inconvenience this may cause.
Mailing address
Ontario Blue Cross
P.O. BOX 4434, STN A
Toronto, Ontario M5W 3Y8
Media inquiries
Email: MediaInquiry@ont.bluecross.ca
Local: 647-345-4299
Toll-free: 1-888-279-4584
Technical support
Toll-free: 1-800-563-2538
8 am to 9 pm (Monday to Friday)
Comments or complaints
Starting July 1st, 2025, a new complaint management policy will apply.
If you have a comment or complaint, please see our complaint processing and dispute resolution policy, and our complaint policy summary.
We want to make sure that we handle your feedback appropriately.