Contact us
Buy your travel insurance online in just a few clicks.
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Available 24/7
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Quick and easy
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New: Travellers aged 55 to 75 with a pre-existing medical condition can now purchase online.
Travel, health and life insurance
We're always happy to answer your questions.
Opening Hours - Travel
Monday to Friday, 8 a.m. to 6 p.m. (Eastern Standard Time)
Opening Hours - Health and Life
Identification number starting with a number: Monday to Friday, 8 a.m. to 5 p.m. (Eastern Standard Time)
Identification number starting with a letter: Tuesday to Friday, 8 a.m. to 5 p.m. (Eastern Standard Time)
We’re experiencing temporary delays in claim processing times due to a recent increase in claims.
Contact Us
Local: 416-646-2585
Toll-free: 1-866-732-2583
Fax number: 1-800-893-0997
Email address: bco.travel@ont.bluecross.ca
Customer Service (Individual Health Plans)
Local: 416-640-3444
Toll-free: 1-866-722-3444
Fax number: 1-800-893-0997
Email address: bco.indhealth@ont.bluecross.ca
Potential Air Transat Strike
Trip Cancellation and Interruption coverage apply if both your trip and your insurance were purchased before the situation became known (December 3, 2025).
To be covered even in the case of a known event, you must have purchased the Option: Cancel for Any Reason at the time you bought your insurance.
Please refer to your policy for full details.
Need to update your travel insurance contract?
If you purchased your contract on February 11, 2025, you can make changes directly in your Customer Space.
Please note that certain contracts cannot be modified online at this time. For more details, visit our FAQ.
Mailing address
Ontario Blue Cross
P.O. BOX 4434, STN A
Toronto, Ontario M5W 3Y8
Media inquiries
Email: MediaInquiry@ont.bluecross.ca
Local: 647-345-4299
Toll-free: 1-888-279-4584
Technical support
Toll-free: 1-800-563-2538
8 am to 9 pm (Monday to Friday)
Comments or complaints
Starting July 1st, 2025, a new complaint management policy will apply.
If you have a comment or complaint, please see our complaint processing and dispute resolution policy, and our complaint policy summary.
We want to make sure that we handle your feedback appropriately.