Contact us
Travel, health and life insurance
We're always happy to answer your questions.
Opening Hours - Travel
Monday to Friday, 8 a.m. to 6 p.m. (Eastern Standard Time)
Opening Hours - Health and Life
Contracts starting with a number: Monday to Friday, 8 a.m. to 5 p.m. (Eastern Standard Time)
Contracts starting with a letter: Tuesday to Friday, 8 a.m. to 5 p.m. (Eastern Standard Time)
Contact Us
Local: 416-646-2585
Toll-free: 1-866-732-2583
Fax number: 1-800-893-0997
Email address: bco.travel@ont.bluecross.ca
Customer Service (Individual Health Plans)
Local: 416-640-3444
Toll-free: 1-866-722-3444
Fax number: 1-800-893-0997
Email address: bco.indhealth@ont.bluecross.ca
Labour disruption at Canada Post
Due to the situation, you may not receive your renewal letter at the usual time. Please take the following actions if your contract is due for renewal soon.
Annual contract (Health and Travel)
- To renew your contract, avoid paying by cheque and use one of the following payment methods instead:
- Call us to pay by credit card.
- Pay at your preferred financial institution.
- Renew your Multi-Trip Annual insurance online, if you are 54 and under.
- Automatic renewal: Check the expiration date of the credit card on file.
Single-Trip Travel insurance contract
Your contract is not affected by the situation, since all communications are sent by e-mail.
Mailing address
Ontario Blue Cross
185 The West Mall
Suite 610
Etobicoke, Ontario M9C 5P1
Media inquiries
Email: MediaInquiry@ont.bluecross.ca
Local: 647-345-4299
Toll-free: 1-888-279-4584
Technical support
Toll-free: 1-800-563-2538
8 am to 9 pm (Monday to Friday)
Comments or complaints
If you have a comment or complaint, please see our complaint management policy. We want to make sure that we handle your feedback appropriately.