Contact us
We are currently experiencing a high volume of travel insurance calls and apologize for the wait time.
- To purchase travel insurance, please visit travelquote.on.bluecross.ca.
- For general questions, please see our FAQ or email us at bco.travel@ont.bluecross.ca.
- To speak with an agent, we recommend calling us midweek, in the afternoon.
Our teams are working hard to provide you with support as soon as possible.
Travel, health and life insurance
Our agents are available to guide you and help you select a travel, health or life insurance plan based on your needs.
Travel & Visitors insurance
Weekdays from 8 a.m. to 8 p.m. (Eastern time).
Email: bco.travel@ont.bluecross.ca
Health & Life insurance
Weekdays from 8 a.m. to 5 p.m. (Eastern time).
Email (Health insurance): bco.indhealth@ont.bluecross.ca
Email (Life insurance): bco.life@ont.bluecross.ca
Local: 416-646-2585
Toll-free: 1-866-732-2583
Customer service
From Tuesday to Friday from 8 a.m. to 5 p.m. (Eastern time).
Local: 416-640-3444
Toll-free: 1-866-722-3444
Fax: 416-626-0997 or 1-800-893-0997
Mailing Address
Ontario Blue Cross
185 The West Mall
Suite 610
Etobicoke, Ontario M9C 5P1
Emergency medical assistance
Available 24/7. Take your assistance card with you.
From within Canada or the US: 1-800-361-6068
From anywhere else in the world, call us collect: 514-286-8411
By secure email: operations@canassistance.com
Technical support
Toll-free: 1-800-563-2538
8 am to 9 pm (Monday to Friday)
Media inquiries
(No access to customer records)
Email: MediaInquiry@ont.bluecross.ca
Local: 647-345-4299
Toll-free: 1-888-279-4584
Comments or complaints
If you have a comment or complaint, please see our 
complaint management policy. We want to make sure that we handle your feedback appropriately.