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Blue Cross Travel Assistance: Expert help when you need it

In case of an emergency or if you need assistance, advice, or answers to your questions, feel free to reach out to Blue Cross Travel Assistance at any time.  

You can count on our team of experts for support. Their role includes providing information about your destination, supporting you in a medical emergency, helping you with lost or stolen documents, and guiding you through the claims process.

Each year, Blue Cross Travel Assistance

  • Answers over 70,000 traveller calls from 154 countries
  • Handles over 14,000 assistance files
  • Assists more than 600 hospitalization cases

Obtain helpful information about your destination before departing through Blue Cross Travel Assistance. 

  • Visas and other mandatory documents  
  • Entry and exit requirements for the country you’ll be visiting 
  • Location of embassies and consulates 
  • Necessary or recommended vaccinations 
  • Information on nearby medical facilities (clinic or hospital)  
  • Travel tips 
  • Canadian Government advisories

No matter where you are in the world, our travel assistance team is available 24/7. You can count on us for help with the flu, heat stroke, sprains, fractures, accidents, or other medical complications. 

Depending on your situation, you’ll receive a complete and personalized follow-up that may include the following services: 

  • We’ll connect you to one of the largest networks of healthcare providers and facilities, ensuring you receive the best care, no matter your location. 
  • Our team will refer you to the nearest suitable medical resource, whether it’s a doctor’s office, clinic, hospital, or the Medical Consult Telephone Service. 
  • If needed, we’ll guide you to ensure a smooth admission process at a health facility. 
  • We’ll assess your medical needs and create a customized treatment plan. 
  • We’ll establish communication with your primary doctor to keep them informed about your condition and treatment. 
  • If hospitalization is necessary, we’ll arrange transport to the hospital or facilitate emergency repatriation. 
  • We’ll stay in touch with you until you’re discharged from the hospital or until the treatment concludes. If you’re away from home, we’ll coordinate with you until you return to your province of residence. 
  • If you’re hospitalized for at least 3 days, we can coordinate the arrival of a family member to your bedside. 

Our Medical Consult Telephone Service is available 24/7 for certain destinations and based on your medical condition. 

Utilizing our extensive expertise, our travel assistance team offers personalized assistance tailored to meet your specific needs. Our key services include:

Theft or loss of documents or money 

In case of lost or stolen passports, credit cards or other important documents, our team will assist you promptly. We’ll even liaise with your nearest financial institution or embassy to expedite the issuance of new documents.  

Interpretation and translation service 

If required, you’ll have access to a simultaneous translation service covering over 140 languages and dialects. Use this service to communicate effectively—for instance, when interacting with a pharmacist. 

Trip cancellation or interruption 

If unforeseen circumstances force you to interrupt your trip, our team will coordinate your return home and facilitate changes to your return flight. 

Additionally, if you qualify, we can guide you through submitting a claim for your prepaid travel expenses. 

Vehicle return 

In situations where you’re physically unable to drive due to an accident or sudden illness, our team will safely return your vehicle to your home. 

Assistance in the event of death 

In the unfortunate event of a tragedy, our team provides comprehensive support. We’ll connect you with experts who can handle all formalities with the judicial authorities. Your wishes regarding the return of the deceased will be respected. If no prior arrangements have been made, the funeral home assigned by Blue Cross Travel Assistance will help you choose from the available services.

We have a dedicated travel assistance team who can help you when you need to file a claim for services or care received during your trip. 

Our secure online services make it easy for you to submit claims no matter where you are. This will help you save time and money on postage. 


If you have any questions or need assistance throughout the claim process, our team will be happy to guide you.