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Travel insurance

Health insurance



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Travel insurance client care

Need assistance? We’re here for you.

Call us in an emergency


From within Canada or the US: 1-800-361-6068
From anywhere else in the world, call us collect: 514-286-8411

 


Due to the COVID-19 pandemic, we are receiving a high volume of requests. Please see our FAQ to get answers to your questions quickly.


 

Our agents are available 24/7, 365 days a year to provide you with the care and support you need if you are facing an emergency while travelling.


 

Please note that your claim could be denied if you fail to contact us before you receive medical treatment.


Submit a claim


After you have contacted us, you can submit a claim. Print and fill out the claim form and send it with the original invoices and/or receipts to claims@canassistance.com

 

When the unexpected happens, rely on expert assistance. 


Contact us

Health insurance client service

Need assistance? We’re here for you.

Local: 416-640-3444
Toll-free: 1-888-822-5383
tel:+14166462585 Monday to Friday, 8 am to 9 pm (Eastern Time).
Fax: 1-866-722-3444
Email: bco.indhealth@ont.bluecross.ca

 

When you call, make sure to have your policy and certificate numbers ready.

 

Submit a claim in 3 easy steps

Print your claim form

1.
Print your health form.

Fill & Sign it

2.
Complete and sign the form.



Contact us if you have any questions.

Submit your claim

3.
Submit your claim and receipts to:
bco.indhealth@ont.bluecross.ca

 

 


Contact us

When you call, make sure to have your policy and certificate numbers ready

 

Online requests

Do have a question or would like to make a change to your policy?

 

Online requests

 

Member programs

Additional benefits exclusive to Blue Cross members!

Did you know that all Blue Cross plans give you access to our one-of-a-kind, members-only assistance program?

Did you know you can maximize your savings with discounts through our Blue Advantage program?
Take a look at the free services available to our members.

assistance-program-logo     blue-advantage-logo

Compliments and complaints

Compliments and Complaints

We want to know how we're doing…

Has one of our agents gone the extra mile? Are you impressed with the service you received?

Think we could have done a better job? Having trouble resolving an issue?

We want to know what you have to say. To provide our customers with top-quality service, Blue Cross has a complaint management policy.

The purpose of the policy, in accordance with the Financial Services Commission of Ontario Act, is to ensure that all customer complaints of dissatisfaction with products or services are processed appropriately.

Thank you for your feedback!

IMPORTANT NOTICE TO TRAVELLERS – In accordance with official government recommendations, and given the limited availability of medical resources worldwide, it is imperative that all travellers currently abroad return to Canada as soon as possible.

NOTICE TO INSURED PERSONS – To allow us to respond to urgent requests from travellers currently abroad and to reduce waiting times, please contact us by phone only if your trip is scheduled to take place in less than 72 hours.

SUSPENSION OF SALES – In order to contribute to collective efforts to curb the spread of COVID-19, we have decided to suspend sales of new travel insurance policies until further notice. This decision stems from our desire to protect the health and wellness of our insureds.

See our FAQ for quick answers to your questions.