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Travel insurance

Health insurance



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Travel insurance client care

Need assistance? We’re here for you.

Call us in an emergency


From within Canada or the US: 1-800-361-6068
From anywhere else in the world, call us collect: 514-286-8411

 


Due to the COVID-19 pandemic, we are receiving a high volume of requests. Please see our FAQ to get answers to your questions quickly.


 

Our agents are available 24/7, 365 days a year to provide you with the care and support you need if you are facing an emergency while travelling.


 

Please note that your claim could be denied if you fail to contact us before you receive medical treatment.


Submit a claim


After you have contacted us, you can submit a claim. Print and fill out the claim form and send it with the original invoices and/or receipts to claims@canassistance.com

 

When the unexpected happens, rely on expert assistance. 


Contact us

Health insurance client service

Need assistance? We’re here for you.

Local: 416-640-3444
Toll-free: 1-888-822-5383
Monday to Friday, 8 am to 9 pm (Eastern Time).
Fax: 1-866-722-3444
Email: bco.indhealth@ont.bluecross.ca

 

When you call, make sure to have your policy and certificate numbers ready.

 

Submit a claim in 3 easy steps

Print your claim form

1.
Print your health form.

Fill & Sign it

2.
Complete and sign the form.



Contact us if you have any questions.

Submit your claim

3.
Submit your claim and receipts to:
bco.indhealth@ont.bluecross.ca

 

 


Contact us

When you call, make sure to have your policy and certificate numbers ready

 

Online requests

Do have a question or would like to make a change to your policy?

 

Online requests

 

Member programs

By purchasing health insurance with us, you have access free of charge to the Blue Advantage discount program and to the Assistance Program, which offers you various health and support services. You could also take advantage of the EQ Care virtual health care service, included in most of our health insurance products.

Compliments and complaints

Compliments and Complaints

We want to know how we're doing…

Has one of our agents gone the extra mile? Are you impressed with the service you received?

Think we could have done a better job? Having trouble resolving an issue?

We want to know what you have to say. To provide our customers with top-quality service, Blue Cross has a complaint management policy.

The purpose of the policy, in accordance with the Financial Services Commission of Ontario Act, is to ensure that all customer complaints of dissatisfaction with products or services are processed appropriately.

Thank you for your feedback!