Need help?
We are here to assist!
Travel insurance client care
Need assistance? We’re here for you.
Call us in an emergency
From Canada or United States: 1-800-361-6068
From Mexico: 800-062-3174 (toll free)
From Dominican Republic: 1-800-203-9666 (toll free)
Elsewhere in the world Toll free: 1-800-7328-7473
Collect: 514-286-8411
Our dedicated agents are available 24/7, 365 days a year, ensuring you receive the utmost care and support during travel emergencies.
Please remember to contact us before seeking medical treatment to avoid potential claim denial.
Claim submission
Once you've reached out to us, simply submit your claim by printing and completing the claim form. Send it along with original invoices and receipts securely via our convenient file dropbox page.
Count on reliable expert assistance when the unexpected occurs.
Health insurance client service
Need assistance? We’re here for you.
If your policy number starts with 19XXX, click here to access your account.
For all other policies, please see below.
Local: 416-640-3444
Toll-free: 1-866-722-3444
Tuesday to Friday, 8 am to 5 pm (Eastern Time).
Fax: 1-800-893-0997
Email: bco.indhealth@ont.bluecross.ca
When you call, make sure to have your policy and certificate numbers ready.
Submit your claim effortlessly in just 3 simple steps!
1.
If your policy number starts with 19XXX, click here to access your account. For all other policies, go to step 2.
2.
Print, complete and sign the form.
Contact us if you have any questions.
3.
Submit your claim and receipts through our file dropbox page.
Contact us for any inquiries or doubts.
When you call, be prepared with your policy and certificate numbers.
Member programs
If your policy number starts with 19XXX, click here to access your account.
For all other policies, please see below.
By purchasing health insurance from us, you gain complimentary access to the exclusive Blue Advantage® discounts and our comprehensive Assistance Program. This program provides a range of health and support services tailored to your needs. Additionally, many of our health insurance products offer the added benefit of virtual health care services.
Compliments and complaints
We value your feedback...
Has one of our agents exceeded expectations? Were you impressed by our service? Do you think there's room for improvement? Facing challenges in resolving an issue? We genuinely care about your thoughts. At Blue Cross, we have a complaint management policy in place to deliver exceptional service to our valued customers.
The purpose of the policy, in compliance with the Financial Services Commission of Ontario Act, is to ensure prompt and proper handling of all customer complaints related to product or service dissatisfaction.
Thank you for sharing your insights!
