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Travel insurance

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Travel insurance client care

Need assistance? Not sure where to get help? We are here for you.

Call us in an emergency

From within Canada or the US: 1-800-361-6068
From anywhere else in the world, call us collect: 514-286-8411

CanAssistance provides immediate expert assistance for any emergency situation you may encounter while you’re travelling. We are available 24 hours a day, 7 days a week, 365 days a year. Our agents will recommend a doctor, clinic or hospital to provide you with the care you need for your condition.

Failure to contact us before you receive treatment could result in the denial of your claim.

To submit a claim, send the original invoices and/or receipts with your claim form below. Print and complete the form in full and submit to:

CanAssistance
Travel Claims
Po Box 4433 Station A
Toronto ON M5W 3Z4

When the unexpected happens, rely on expert assistance.


Contact us

Health insurance client care

Need assistance? Not sure where to get help? We are here for you.

3 easy steps to submit a claim

Print your claim form

1.
Print your health form.

Fill & Sign it

2.
Complete and sign the form in full.

Sign the form and contact us if you have any questions.

Submit your claim

3.
Submit your claim
and original receipts.

Ontario Blue Cross
PO Box 4433 Station A
Toronto ON M5W 3Y7

1 click for an online request

 


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Tip: When you call, have your policy
and ID number ready for faster service.

Member programs

Additional benefits exclusive to Blue Cross members!

Did you know that all Blue Cross plans give you access to our one-of-a-kind, members-only assistance program?

Did you know you can maximize your savings with discounts through our Blue Advantage program?
Take a look at the free services available to our members.

assistance-program-logo     blue-advantage-logo

Compliments and complaints

Compliments and Complaints

We want to know how we're doing…

Has one of our agents gone the extra mile? Are you impressed with the service you received?

Think we could have done a better job? Having trouble resolving an issue?

We want to know what you have to say. To provide our customers with top-quality service, Blue Cross has a complaints and comments management policy.

The purpose of the policy, in accordance with the Financial Services Commission of Ontario Act, is to ensure that all customer complaints of dissatisfaction with products or services are processed appropriately.

Thank you for your feedback!