Contact us
Buy your travel insurance online in just a few clicks.
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Available 24/7
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Quick and easy
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New: Travellers aged 55 to 75 with a pre-existing medical condition can now purchase online.
Travel, health and life insurance
We're always happy to answer your questions.
Opening Hours - Travel
Monday to Friday, 8 a.m. to 6 p.m. (Eastern Standard Time)
Opening Hours - Health and Life
Identification number starting with a number: Monday to Friday, 8 a.m. to 5 p.m. (Eastern Standard Time)
Identification number starting with a letter: Tuesday to Friday, 8 a.m. to 5 p.m. (Eastern Standard Time)
We’re experiencing temporary delays in claim processing times due to a recent increase in claims.
Contact Us
Local: 416-646-2585
Toll-free: 1-866-732-2583
Fax number: 1-800-893-0997
Email address: bco.travel@ont.bluecross.ca
Customer Service (Individual Health Plans)
Local: 416-640-3444
Toll-free: 1-866-722-3444
Fax number: 1-800-893-0997
Email address: bco.indhealth@ont.bluecross.ca
Travel advice and advisories for Cuba and Mexico
Destination information
Cuba
Since February 11, 2026, the Government of Canada has advised against all non-essential travel to Cuba.
Please consult the official Government of Canada travel advisory for Cuba.
Mexico
Since February 22, 2026, the Government of Canada has advised against all non-essential travel to certain regions of Mexico. Advisory levels vary by destination.
Please consult the official Government of Canada travel advisory for Mexico.
Steps to follow
1. Contact your airline
Learn about the options available to you, including flight changes, refunds or rerouting solutions.
2. Follow Government of Canada advisories
Consult official travel advisories regularly to stay informed about the situation at your destination.
3. Register with the Registry of Canadians Abroad
Registration with the Registry of Canadians Abroad is strongly recommended.
This free service allows the Government of Canada to contact you in case of an emergency and provide important updates during your stay.
4. Review your insurance coverage
Coverage varies based on the product you purchased and the date of purchase. View the details of your travel insurance certificate in the Customer Space.
Need assistance during your trip?
If your safety is not in immediate danger, call Blue Cross Travel Assistance. If you’re in immediate danger, contact local emergency services right away.
Need to update your travel insurance contract?
If you purchased your contract on February 11, 2025, you can make changes directly in your Customer Space.
Please note that certain contracts cannot be modified online at this time. For more details, visit our FAQ.
Mailing address
Ontario Blue Cross
P.O. BOX 4434, STN A
Toronto, Ontario M5W 3Y8
Media inquiries
Email: MediaInquiry@ont.bluecross.ca
Local: 647-345-4299
Toll-free: 1-888-279-4584
Technical support
Toll-free: 1-800-563-2538
8 am to 9 pm (Monday to Friday)
Comments or complaints
Starting July 1st, 2025, a new complaint management policy will apply.
If you have a comment or complaint, please see our complaint processing and dispute resolution policy, and our complaint policy summary.
We want to make sure that we handle your feedback appropriately.