Porter Airlines tops poll for customer satisfaction
Aug 1, 2016
Why travellers prefer Blue Cross
Aug 1, 2016
The airline you choose to fly with can have a major impact on your overall flight experience. Even though all airlines seem to be similar, every airline has differences that makes it unique: simple things, such as their approach to customer service, the size and number of flights they offer, how they handle issues that arise during air travel and pricing and seat options, all play a role in determining how Canadians perceive them.
According to a recent public opinion poll by the Forum Poll, Porter Airlines was found to have the highest rate of satisfaction among Canadian airlines.
“When it comes to delighting its customers, Porter is the little airline that could, despite its cramped base at Billy Bishop Airport, and the fact it flies only turboprops. Moreover, Porter has been consolidating its position atop the customer satisfaction leaderboard since we started tracking Canada’s carriers,” says Forum Research president, Dr. Lorne Bozinoff.
How do these numbers compare to the industry average? The industry average is 3.3 out of 4.0, meaning that only Porter and Westjet ranked above the average.
What is it about Porter that had so many people satisfied with their services? Perhaps it’s their best on-time record of any Canadian airline, simple airport check-in, free Wi-Fi access, snacks and drinks, spacious seating or their overall approach to the flying experience that is somewhat of a throwback to the way flying used to be.
Regardless of which airline you choose to fly, it’s important that you pack your travel insurance in your carry-on bag. Travel insurance provides you with protection from a variety of common travel issues, including trip interruption, flight delays and cancellations, lost baggage and much more. Contact Blue Cross today to get a free travel insurance quote and travel worry free on your next trip.