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Code of Ethics and Professional Conduct


You are entitled to be served professionally and in a way that complies with the appropriate privacy protection legislation in your province of residence. We ensure that our staff conduct themselves in a manner that is worthy of your trust. That’s why all our managers and employees must adhere to the Code of Ethics and Professional Conduct.

Code of Ethics and Professional Conduct

IMPORTANT NOTICE TO TRAVELLERS – In accordance with official government recommendations, and given the limited availability of medical resources worldwide, it is imperative that all travellers currently abroad return to Canada as soon as possible.

NOTICE TO INSURED PERSONS – To allow us to respond to urgent requests from travellers currently abroad and to reduce waiting times, please contact us by phone only if your trip is scheduled to take place in less than 72 hours.

SUSPENSION OF SALES – In order to contribute to collective efforts to curb the spread of COVID-19, we have decided to suspend sales of new travel insurance policies until further notice. This decision stems from our desire to protect the health and wellness of our insureds.

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