Frequently asked questions
Browse our FAQ for answers to your questions. Whether you’re seeking information about our travel insurance, understanding the coverage included in your contract, or have questions about the claims process, our FAQ page covers these topics and more. Take a look at the relevant information below based on your situation.
Feel free to check out the guided FAQ at the bottom right of this page for additional information or to ask a specific question.
Last update: February 22, 2024
Support and advice
Before traveling, read about
government advisories
Travel with the proper coverage
Have the proper coverage for the duration of your trip. View our guide to choose your travel insurance
Insurance for a trip within Canada
Even within Canada, travel insurance is essential. Find out why
Do you have a claim?
If your policy number starts with 19XXX, click here to access your account.
For all other policies, please see options below.
Choose a travel claim form
Notice - Trip cancellation or interruption
Visitors to Canada - Emergency medical care
Travel insurance claim QC
Other form
Choose a health claim form
Extended health care
Claimant's guide - Disability benefits
Other forms
Solutions to support you
Virtual health care service*
Free consultations with health professionals in the comfort of your home.
* The benefits eligible for virtual health
care services are listed on this site.
New insurance policies
Our insurance policies have been rewritten to make them easier to understand and to enhance our coverage.
Assistance Program legal information services*
Unlimited access to free telephone consultations with lawyers.
* The Assistance Program is included in most
Ontario Blue Cross® health insurance contracts.
Date modified: 2024-02-22