Menu
Submit a travel insurance claim

Submit a travel insurance claim

To submit a claim, identify the type of claim you are making (emergency medical care, trip cancellation or interruption, or baggage) and read the corresponding instructions.

Note: All claim forms open in Adobe Reader. If you do not have Adobe Reader, you can download it free of charge here:
get Adobe Reader

Important
All claim forms must be signed and completed in full, and all relevant original and supporting documentation must be submitted. Make copies of all documents for your records, as they will not be returned.

Emergency medical care benefit for Visitors to Canada

  1. Download the claim form Visitors to Canada.
  2. Duly complete and sign the form.
  3. Attach all relevant originals and detailed supporting documents after having made copies for your personal records.

Claim type: Emergency medical care for Canadian travellers

  1. Download and carefully read the following document: Important notice.
  2. Download and print the form(s) associated with your province of residence. If more than one covered person has received medical care, one form per insured person is required.
  3. Complete and sign the form(s).
  4. Submit all relevant original and supporting documents. Remember to make copies of all documents for your records.
Ontario
Travel insurance claim form
Québec
Travel insurance claim form
New Brunswick
Travel insurance claim form
Newfoundland and Labrador
Travel insurance claim form
NL Out-of-country claim form
Prince Edward Island, Nova Scotia and Saskatchewan
Travel insurance claim form
Alberta
Travel insurance claim form
Alberta Out-of-country claim form
Consent form
British Columbia
Travel insurance claim form
BC Out-of-country claim form
Schedules A and B*
* Do not print this document double-sided.
Manitoba
Travel insurance claim form
Manitoba Out-of-country claim form
Yukon, Northwest Territories and Nunavut
Travel insurance claim form

Important: Health services departments in the territories require that their residents submit claims to their public health care programs first. After you receive a reimbursement from the government, submit your claim to your private insurance company and include a copy of your reimbursement with your claim.

Claim type: Trip cancellation or interruption

  1. Download and carefully read the following document: Important notice.
  2. Download the claim form.
  3. Complete and sign the form.
  4. If the cancellation is due to a medical condition, download and print the Attending Physician’s Report and ask your treating doctor to complete it.

Claim type: Baggage

  1. Download and print the claim form.
  2. Complete and sign the form.
  3. Attach all requested documents after having made copies for your personal records.

Need help?

If you have any questions, don’t hesitate to contact us.