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Mobile app

Which mobile phones is the Travel Assistance app compatible with?

You can use the Travel Assistance app on Android phones (version 2.0 or later), or on iPhone, iPod Touch or iPad (version 4.3 or later). However, the call function is not available on iPod or iPad.

Where can I download the app?

On an iPhone, iPad or iPod Touch, you can download the app through the App Store.

On Android phones, you can download the app through Google Play.

How much does the app cost?

Our Travel Assistance app is free to download and use.

Whom should I contact if I experience a technical problem?

Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

IMPORTANT NOTICE TO TRAVELLERS – In accordance with official government recommendations, and given the limited availability of medical resources worldwide, it is imperative that all travellers currently abroad return to Canada as soon as possible.

NOTICE TO INSURED PERSONS – To allow us to respond to urgent requests from travellers currently abroad and to reduce waiting times, please contact us by phone only if your trip is scheduled to take place in less than 72 hours.

SUSPENSION OF SALES – In order to contribute to collective efforts to curb the spread of COVID-19, we have decided to suspend sales of new travel insurance policies until further notice. This decision stems from our desire to protect the health and wellness of our insureds.

See our FAQ for quick answers to your questions.