Removal of the insurance certificate from our letters |
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Dear valued partner, For greater clarity and a better client experience, we have made some updates to correspondence that is sent to our clients. Starting August 7, 2020, the new welcome letter will no longer include the insurance certificate, as it is being replaced by the Blue Cross identification card. The identification card will be mailed to the client a few days after the welcome letter and the insurance contract are sent out. Please note that the Blue Cross identification card is not sent to clients with life and disability benefits. For clients with the travel benefit, the relevant information is reflected on the new letter. |
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